FAQ/Fees
See below for frequently asked questions, information about billing, out-of-network benefits, HSA/FSA, Good Faith Estimates and more.
Frequently Asked Questions
What is an intake assessment?
Do you offer emergency or crisis services?
Do you offer a consultation before scheduling a session?
Since you see clients virtually, do you take clients outside of Illinois?
Do you offer in-person services?
What is your cancellation policy?
Statement About Billing/OON (Out-Of-Network)
We are not contracted with insurance companies and are a fee-for-service clinic. Being out-of-network providers means that we are not contracted with insurance companies. While we are not affiliated with insurance plans, many individuals are eligible for reimbursement of up to 80% using out-of-network benefits.
There are several reasons why we have chosen to not partner with insurance companies. Our priority is to offer high-quality therapeutic services that are tailored to your individual needs. Being out of network providers allows us the flexibility to customize your treatment without restrictions imposed by insurance companies (such as the length of sessions or the duration of treatment).
We firmly believe in empowering our clients to select a therapist who aligns best with their treatment needs in order to ensure a personalized and effective therapeutic experience. Opting to work with an out-of-network therapist results in more provider options as well as highly specialized care.
By using cutting-edge interventions that are skills-based and solution-focused, we strive to expedite your progress and alleviate suffering as quickly as possible. Our hope is that this approach ultimately minimizes the duration of treatment and leads to lower costs in the long term.
Moreover, choosing an out-of-network provider safeguards your confidentiality, shielding your personal information from insurance companies that typically require psychiatric diagnoses for coverage. This ensures that your treatment journey remains private and solely focused on your well-being.
We are committed to transparency in discussing therapy fees and any associated costs. Prior to initiating therapy services, we will discuss the fee structure, payment options, and any potential out-of-pocket expenses to ensure mutual understanding and agreement.
What If I Want To Use My Out-Of-Network Benefits?
We have partnered with Thrizer to help you navigate the out-of-network reimbursement process simply. If you choose to use Thrizer, you will only need to pay your co-insurance for our sessions instead of paying the full fee and waiting for reimbursements. This can save you (on average) 70% of the upfront cost. If you have questions, we can help you verify if you have out-of-network benefits and how much your co-insurance would be. More information on Thrizer can be found here: www.thrizer.com.
If you prefer to submit to insurance on your own, we can provide you with a superbill or invoice containing the necessary information to seek reimbursement.
What about my HSA/FSA card?
Many people choose to use their HSA or FSA funds to pay for therapy services.
Good Faith Estimate
We adhere to the Good Faith Estimate (GFE) requirements for outpatient psychotherapy services. The purpose of a GFE is to provide accurate and comprehensive estimates of a client's out-of-pocket costs for psychotherapy service before treatment initiation or upon request. The GFE includes estimated costs for sessions, assessments, and other necessary services. Our GFE policy empowers clients to make informed decisions about their psychotherapy services and understand financial responsibilities. More information on this government policy can be found here: www.cms.gov/nosurprises.